The Disaster Recovery Department at Catholic Charities of the Archdiocese of Galveston-Houston is seekingDisaster Recovery Case Managers in Galveston County.
This position is funded through a FEMA grant to provide case management services to survivors of Hurricane Harvey.
The Disaster Recovery Case Manager is responsible for providing a wide variety of disaster recovery client services, including disaster relief, assessments, supportive services, information and referral, financial assistance, advocacy, and the development of long-term disaster recovery plans.
The Case Manager is also responsible for maintaining case files in accordance with agency policies and gathering and reporting program statistical and outcome data. The position requires the flexibility of providing assistance on evenings and weekends as needed to meet client needs, as well as driving and home visits.
- Conducts thorough needs assessment, and develops a recovery plan to address identified disaster related un-met needs.
- Develops a relationship with client families so as to provide the best advocacy and direction to these families to ensure their reaching self-sufficiency.
- Assists the survivor to determine the best course of action for both short and long term recovery.
- Develops, implements and monitors recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
- Provides extensive and intensive case management and follow-up services.
- Provides highly skilled and culturally sensitive services to diverse populations.
- Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by client.
- Utilizes knowledge of the resources available at all levels of government (federal, state and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
- Conducts home visits as necessary.
- Advocates and interacts with other service providers on behalf of participants.
- Maintains a full caseload, complete with ongoing individual plans.
- Ensures complete case files and presents case files to Disaster Program Coordinator for review, keeping up with milestones and deadlines.
- Maintains regular contact with clients as needed, and engages and involves the client in the casework process.
- Ensures all client data is current in web-based disaster case management database(s).
- Identifies and connects disaster survivors to resources on the local, state, and federal level.
- Observes and reports unsuitable conditions or assignments, and reports any gaps in services to the Coordinator.
- Assists clients in applying for and receiving public and private benefits, in collaboration with other social service agencies to coordinate client services.
- Attends regular sessions with immediate supervisor, and participates in regular team recovery plan consultation sessions.
- Attends Agency’s in-service training and unit meetings, participates in workshops, seminars, education programs and other activities that promote professional growth and development.
- Completes statistical reports, and participates in continuous quality review of client records for compliance with agency standards.
- Ensures the proper security of client records and confidentiality in compliance with agency policy.
- Maintains readiness and ensures availability to respond.
- And, performs other duties as assigned.
- Bachelor’s degree in behavioral sciences, human services, or social services field preferred.
- Or, at least four years of relevant case management experience in the social services field.
- Professional license in behavioral sciences, human services, or social services is strongly preferred.
MINIMUM SKILLS AND EXPERIENCE:
- Previous disaster experience strongly preferred.
- Bilingual in English and Spanish is a plus.
- A minimum of one (1) year of progressive employment experience in behavioral science, human services, or social services fields to include direct client contact is required.
- Ability to respond compassionately to persons who are in crisis, terminally ill or victims of domestic violence, while maintaining appropriate and professional boundaries.
- Knowledge of general disaster recovery or social work practice and specific knowledge of trauma and domestic violence.
- Prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred.
- Two years of experience with case management, clients of trauma preferred.
- Knowledge of local County and City resources.
- Strong organizational, time-management and communication skills.
- High attention to detail.
- Excellent interpersonal skills.
- Must be able to practice and maintain client/program confidentiality, while at the same time function as a collaborating staff/team player.
- Possess sensitivity to the service population’s cultural and socio-economic characteristics.
- Ability to work independently, as well as a part of a team.
- Computer literacy.
- Must have reliable transportation, valid Texas driver’s license and valid vehicle insurance
- Position requires frequent driving in personal vehicle and/or Agency vehicle to include freeways and highways to satellite offices, trainings, and offsite meetings and events, throughout the 10 counties Catholic Charities serves from Galveston to Richmond and surrounding towns as needed.
- Must be able to work on a flexible schedule as needed to meet work, program and project deadlines.
- Must be able to coordinate a variety of activities.
- Must be able to follow directions and work independently.