Working in Witness for Christ

Family Assistance Program Manager (6 views)

Houston, TX
March 27, 2020



Catholic Charities Archdiocese of Galveston Houston is seeking a Family Assistance Program Manager for their Basic Needs program.


The Family Assistance Program Manager ­­­­­­­­­­­­­­­­­­­is responsible for managing day to day operations of the Guadalupe Center food pantry and Family Assistance program in close collaboration with and serve as the Deputy to the Family Assistance Program Site Supervisor.  The Family Assistance Program Manager will ensue the smooth operation of case management, financial assistance and pantry activities with an emphasis on service to pantry and family assistance program clients is delivered in a dignified and compassionate manner, all safe food handling procedures are maintained, and all service areas are clean and appropriate for client service. In addition, the Family Assistance Program Manager will work to develop the Health and Wellness focus of the Family Assistance Program through pantry design and client activities.  Alongside other staff and volunteers the Family Assistance Program Manager will provide direct services such as case management to all clients and visitors to the Center while ensuring all agency policies and procedures are adhered to.


The successful candidate will be highly organized, show attention to detail, and proactively manage all service components in an efficient way.  Flexibility and a desire to serve are essential.  Ethical drive and serving others with dignity and respect a must.


  • Prepare daily for receiving and distributing essential food items including purchases and donations; keep pantry clean and orderly at all times, ensure all food safety procedures are in place. Provide supervision for Building Associate Pantry staff to ensure all food services are meeting City Health Standards. Coordinate food distribution events outside regular pantry hours including special disaster distributions, holiday food distribution events and other events as needed. Manage food distribution after pantry closes to ensure families needing emergency food receive essential services. Complete weekly web order for food, maintaining required inventory levels, completing pantry reports and working within agency budget. Train and schedule volunteers working in the pantry; ensure policies and procedures are adhered to and pantry operations are consistent for all clients served. Coordinate UW Volunteer Site Visits and Projects and Corporate Sponsored events. Provide informed input into annual budget process. Collaborate with finance, compliance, human resources and quality teams within CCGH to achieve efficient and effective service delivery to panty clients.


  • Ensure that comprehensive case management services are provided to clients at the Guadalupe Center; provide supervision to case management team; Ensure that clients are treated in a respectful and dignified manner at all times; Ensure that financial assistance is provided according to agency policies and funder rules and regulations; Ensure that information and referral services are timely and appropriate; maintain collaborative relationships with other community based social service agencies; represent Catholic Charities at meeting, tours and agency activities; Provide appropriate case management trainings to case management staff. Provide timely and appropriate input to annual budget process; complete required reports (PIR, BTH) to Site Supervisor. Collaborate with finance, compliance, human resources and quality teams within CCGH to achieve efficient and effective service delivery to Family Assistance program clients.


  • Service Development with a focus on increasing access to fresh fruits and vegetables along with providing educational opportunities for increasing healthy food choices at critical decision moments. May assist with pantry Intake as needed; be familiar with and able to provide information to clients and visitors on Family Assistance Program services; assist clients coming to pantry after hours.


  • Manage communication with pantry staff, Family Assistance program staff, case managers and QC to ensure client services are delivered according to best practices and agency standards.


  • Attend and coordinate Saturday Food Fairs bimonthly; assist with community events as needed; attend Houston Food Bank Conferences and other agency events as needed.


  • Other duties as assigned.





  • Bachelor’s Degree in nutrition, public health/community health, social work, food service or similar fields.  Master’s Degree considered an asset.





  • Required: Bi-lingual English and Spanish.


  • Preferred:  Data entry accuracy and proofing capability; knowledge and experience with Word and Excel spreadsheet and word processing programs.


  • Required:  Ability to work under pressure and manage multiple deadlines concurrently


  • Required: Maintain knowledge of client choice pantry operations.


  • Required: Strong verbal and written communication skills


  • Required: Problem-solving skills and ability to identify issues and create action plans; Ability to handle and maintain confidential information.


  • Two years supervisory experience.


  • Experience in food handling procedures; experience with non-profits preferred.
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