Working in Witness for Christ

Training – Learning and Development Specialist (60 views)

Cleveland, Ohio 44125
March 27, 2019

Job Summary:

The Learning and Development Specialist delivers core technical, sales and service skills training to team members in the Call Center and Retail Branch locations.  

 Essential Functions and Responsibilities:

  • Develop and facilitate core technical, sales and service training for branch and call center associates.
  • Develop and facilitate an associate friendly on-boarding process.
  • Create an enthusiastic and interactive classroom where new associates learn techniques through hands on training and role plays.
  • Periodically test trainees to measure progress and to continuously evaluate and improve training effectiveness.
  • Utilizes training aids such as videos, demonstration models, multimedia visual aids and computer tutorials.
  • Provide classroom feedback to associate’s supervisors for additional coaching post classroom.
  • Provide one on one observation coaching for associate’s as requested.
  • May participate in proactively acquiring, retaining and developing talent.

 Required Knowledge:

  • Prior experience developing a comprehensive training program utilizing training and facilitation methodologies.
  • Ability to effectively present information in a concise manner.
  • Ability to facilitate an interactive participant workshop.
  • Sales Trainer: In depth knowledge of core sales and service behavioral model including outbound marketing calls as well as lobby engagement model.
  • Leadership Trainer: In depth knowledge of sales and service coaching methodology.
  • Knowledge and understanding of Retail Branch and Call Center positions.
  • Familiarity of Credit Union products and services.
  • In depth knowledge of Credit Union regulations and policy and procedures.
  • Excellent communication skills.
  • Ability to multitask multiple projects and priorities in a timely and professional manner.

 Education and Experience:

  • Bachelor’s degree and applicable experience creating training programs. 
  • Experience in a financial institution environment, even at the teller level is strongly desired.
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